5 Steps for Developing a Social Media CRM Strategy

A Customer Relationship Management (CRM) strategy that revolves around social media is a great way to increase customer engagement and improve customer service. Over half of the 18-29 age group value a quick resolution as the most useful aspect of customer service-related social media, according to a recent study by J.D. Power and Associates. Here are five steps to for developing your social media CRM strategy.

Related:

Read This Post »


Instagram Tools to Benefit Your Business

As visuals become increasingly more important to internet users, Instagram is emerging as a high profile app for businesses to build their brands and for individuals to share photos. The app has even eclipsed Facebook and Twitter as a social medium for engagement. The following tools are designed to work with Instagram to help enhance the social media experience. Analytics Tool Nitrogr.am Nitrogr.am allows you to focus on your Instragram presence by tracking your engagement. The main indicators that the tool provides include...

Read This Post »


How to Strategize Your Job Hunt Using Social Media

Social media has been proven to be a fertile ground for lead generation. Typically, social media is associated with lead generation for B2B marketing. However, it can also be a fine replacement for a monotonous spray and pray job hunt. Let’s have a look at some of the ways you can use social media to help you land a job: Continuity and Completion of Your Profile Ensure that all of your online profiles are complete and identical to one another. Update them as needed to reflect your most relevant skills. The more...

Read This Post »


4 Mobile-Savvy Tips for Mid-Sized Businesses to Stay Competitive

Over a third of all online searches are now done on mobile devices and this trend is still growing. One of the most important things to remember about mobile users is that they search differently than desktop users. While desktop users work in relaxed environments in the comfort of a home or office, mobile users are usually on the go, either riding in a car or another vehicle or walking around while shopping. However, the majority of mobile users are usually trying to pass time. Mobile requires more immediacy and brevity. Here are some tips to...

Read This Post »


Twitter launches Conversion Tracking, Now Available Worldwide

There is no doubt that Twitter is ruling the roost in social media along with Facebook. So it is but natural that any announcement from Twitter will create ripples of excitement. Twitter also has become a popular place for businesses to advertise. This would explain why its conversion tracking capabilities were welcomed by existing and prospective advertisers. Twitter announced in December 2013 that it was making its long-awaited tracking capabilities globally available. This will provide advertisers with more information about traffic and...

Read This Post »



Was Software Crash a Good Excuse for Health Exchange Delays?

Four years, millions of people affected and one fatal flaw. Those were the final tallies on the day when Americans were supposed to finally be able to reap the benefits of the Affordable Care Act. Nearly four years after Congress approved an overhaul of health care laws in the United States, the federal government launched a website designed to give them access to affordable, quality health insurance. It was supposed to work seamlessly, providing people with more options, better coverage and financial savings. Unfortunately they never...

Read This Post »


Google+ Retires Local Apps Due to Low Usage Rate

Google has dropped Google+ Local Apps, which was designed to help iOS users learn from reviews in their circles about local businesses, particularly restaurants. The reviews contained customer scores for food, service, decor and other factors. Part of the reason for the discontinuation was dropping usage, but another factor was many of the features are already integrated into the Google Maps for mobile devices, which represents the convergence of several online trends.

Even though Google+ became the number two social network behind...

Read This Post »