Any successful marketing strategy for a healthcare practice includes an effective online reputation management plan. However, developing a positive reputation and acquiring consistent reviews is more difficult than it seems, even when your practice excels at patient care. This is because unhappy patients are far more likely to write reviews, and these negative reviews create an inaccurate perception of your practice online!
This is why we make healthcare reputation management a priority for doctors when marketing their practice. Our medical practice reputation management solution includes a leading reputation software, which provides you with a seamless and automated process for generating (positive) reviews and intercepting unhappy patients before they can post a negative review. Along with this, you’ll gain a deeper understanding of your patients’ sentiments, which are compiled into in-depth reports within your own personal dashboard.
To attract more patients from the internet, your practice needs higher search engine rankings and strong credibility. With our healthcare reputation management tool, you get the benefits of both. We’ll help your practice solicit genuine positive reviews from your happy patients and encourage them to share their great experiences online. This not only improves your practice's online credibility, but also its search rankings.
Our healthcare reputation management tool intercepts unhappy patients when they leave feedback, notifying the practice manager immediately. This allows practice managers to quickly respond to patients’ concerns before they leave a negative online review, improving the chances of recovering unhappy patients. This way you don't just have the chance to prevent negative reviews from being posted, but you also get an opportunity to turn your most unhappy patients into loyal patients of your practice.
Another benefit our online reputation management tool provides is actionable sentiment analysis data on patient reviews. This information helps you improve patient experience, which improves your practice’s bottom line.Sentiment analysis adds to your bottom line in the following ways:
Whether you are a single-location healthcare practice, or a multi-location medical practice group, you can easily measure patient satisfaction and view trends by locations and physicians to improve the patient care provided by them. This will provide you with insights into your practice and quality of care, allowing you to find areas of improvement.
Our proprietary tool ensures your reputation development activities are not breaching any HIPAA privacy rules. As our policy, we don't engage in any activity that involves disclosure of protected health information (PHI) of any patient for any fundraising, marketing, or remuneration receiving purposes. Read our complete business associate agreement for “covered entity” customers.