81% of patients consider online reviews when selecting their healthcare provider. Without a positive online reputation, you will struggle with patient acquisition!
To help you determine whether your online reputation is helping or hindering your patient acquisition efforts, we have developed a comprehensive analysis of your online reputation scorecard.
Our online reputation scorecard will:
GMR Web Team will find all the online reviews associated with your practice on the above-listed review platforms. For location reviews, we will analyze only Facebook, Yelp, and Google reviews.
We analyze the quality, quantity, and frequency of the reviews written and calculate your reputation score. The score is based on a proprietary formula created through market research conducted on how patients use review data.
A low score will indicate that your reputation needs some work and is hindering your patient acquisition efforts.
The GMR Web Team uses its proprietary artificial intelligence technology to provide the overall sentiment of your online reputation, including which emotions patients are expressing the most in their reviews. You’ll be able to understand your strengths and weaknesses in a snapshot.Get Your Scorecard
RepuGrade is an overall online reputation score of healthcare providers, like doctors, dentists, chiropractors, and hospitals. We offer the reputation score for a practice or healthcare providers. Our scoring method includes a proprietary formula to calculate a score based on reviews from the seven most important online review platforms for doctors: Google, HealthGrades, WebMD, RateMD, Facebook, Yelp, and Vitals. The proprietary formula uses average review ratings, the number of reviews, the recency of reviews on each platform, and the sentiment analysis of the reviews on all platforms. The formula also uses the patient behavior of the share of what review platforms they visit.
The percentile tells you how your reputation score matches up to the providers of the same specialty in our database. For example, a percentile score of 90 indicates that the provider's reputation scorecard is among the top ten percent of his peers. Please note that the percentile score is relative to the number of providers currently in our database. We are adding new providers to our database daily, and your percentile could change significantly when the scores of more physicians are added to the database. We do not calculate the percentile unless there are at least 100 providers for a particular specialty. However, the accuracy of the percentile would be higher with bigger sample size.
Our survey on patient review behavior confirms several other published research that more than 90% of patients use online reviews when selecting a healthcare provider, and 30% say they would not go to a doctor with negative or no reviews. Since patients rate their experiences and write reviews on many review platforms, you must have a presence on all review platforms that patients visit.
Our analysis of over 1,500 healthcare providers suggests that healthcare providers' online reviews do not accurately reflect the actual patient satisfaction of their practice. It appears that, unless you proactively ask everyone to share their experience on the review platform of their choice, most of the reviews are from a handful of unhappy patients. Poor reviews deter prospective patients from choosing your practice, given their reliance on it during their provider selection process. This finding suggests that patients could be making a wrong selection of healthcare providers unless providers actively manage their online reputation by asking all patients to rate their experience on the review sites.
We developed RepuGrade so that providers and practices can quickly understand where their reputation stands through a consolidated report of reviews, ratings, recency, sentiment analysis, and reputation.
Our research ranked the top review sites patients visit, and they are:
Our survey of patients throughout the USA asked them to rank the most trusted healthcare review platforms. Here is the ranking:
Enter the provider or practice information you are evaluating and click on the Get Started button to get the report. Our detailed report will show recent online ratings and the provider's average rating on the review sites.