Family Care Centers has been providing quality medical care since our founding in 1982. Our mission is to provide you with the highest quality medical care, both appointment-based primary care, and non-appointment “walk-in” urgent care at your convenience.
Our physicians are experienced in family practice and urgent care, and can provide follow-up care as well as referrals for specialty care.
Because of increased competition, one of their urgent care centers was losing patients. Not only was there increased competition, but their online presence was very weak, they had an outdated website, and very few reviews on review platforms.
GMR was brought in to design and develop their web marketing improvement effort and also noticed that the majority of patients were actually very much satisfied, contrary to the reviews online.
Increase both the number of reviews and ratings on review platforms such as Yelp, Google, RateMD, Healthgrades, etc.
When it comes to online reputation in the healthcare field, we found a big discrepancy. Although a large majority of patients were happy with their service, FCCMG’s online reviews did not reflect this. This is because customers who have bad experiences are 2 - 3 times more likely to post a review in comparison to happy, satisfied patients. And because 88% of people trust online reviews as much as their best friend’s recommendations, this can be extremely dangerous for your practice.
Increase in total unique phone calls from the internet
Increase in total monthly website traffic
Increase both the number of reviews and ratings on review platforms such as Yelp, Google, RateMD, Healthgrades, etc.
“The return on investment of working with GMR Web Team was so over the top. For every dollar we put into GMR Web Team, we got something in the order of $20 back.”