Present-day patients are demanding 'consumers' who are actively involved in their care journey. Expectations are high and so is the competition, compelling you to go the extra mile to keep up with the ever-evolving healthcare market.
Unhappy patients may not only leave your practice but can also spread negative word of mouth, costing you valuable prospects. Our proprietary reputation management platform streamlines service recovery in healthcare by making it easy for your staff to address patient grievances after a poor experience.
Get email notifications of any negative feedback left by unsatisfied patients. We help you set up a system within your practice so that the right person gets notified and promptly resolves the issue.
See exactly how your staff is addressing all negative survey responses and if they were able to recover and retain the patient.
Know how successful your team has been at addressing negative feedback by analyzing the results of your outreach responses.
An experienced account manager will closely monitor your service recovery program to help improve retention rates.
We never bind you to a long-term contract but earn your business every month by delivering results.
We will only serve 1 practice per specialty within a 5-mile radius. Our clients will never compete against each other.