5 Measures to Evaluate Patient Experience for Urgent Care Centers

Successful urgent care centers focus on one important metric that affects their bottom line: patient experience. Centers with low patient satisfaction rates struggle to be successful.

How do you measure patient experience?

Without knowing what constitutes good patient experience, you can end up wasting time and resources focusing on vanity metrics. In this article, we’ve eliminated the guesswork and provided five important factors you should measure to determine your urgent care’s patient experience.

1. Average Wait Times

Patients that visit urgent care...

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An Introduction to the 3 Pillars of Healthcare Marketing Success

3 Pillars of Healthcare Marketing Undoubtedly, the evolution of digital media and the decentralization of information has completely changed the way patients used to find a doctor or specialist for treatment or consultation. Instead of depending on word-of-mouth referrals or commercials, internet has enabled patients to seek out information, compare all options, and make decisions regarding their health. While you might consider it...

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