5 Measures to Evaluate Patient Experience for Urgent Care Centers

Successful urgent care centers focus on one important metric that affects their bottom line: patient experience. Centers with low patient satisfaction rates struggle to be successful.

How do you measure patient experience?

Without knowing what constitutes good patient experience, you can end up wasting time and resources focusing on vanity metrics. In this article, we’ve eliminated the guesswork and provided five important factors you should measure to determine your urgent care’s patient experience.

1. Average Wait Times

Patients that visit urgent care...

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How Website Ranking Affects the Growth of Your Urgent Care Center [Study]

As most patients are now taking the internet route for finding urgent care centers in their time of need, it’s crucial that your practice ranks on top of the Google Search Engine Result Pages (SERPs) to attract most of that patient traffic coming from the internet. This is not an assumption, but a fact! A closer examination of patient activities on Google’s SERPs suggests that most patients tend to visit websites of those healthcare practices which are ranking not just on the first page but also on a higher position on it; from 1 to 4. Be it their laziness to scroll down the page to check other results, or their...

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The Best Ways to Market Your Urgent Care Practice

Small marketing budgets, not understanding your target patients, and other constraints prevent many urgent care centers from achieving success. As a leading urgent care marketing agency, we are fully aware of the different challenges and constraints of marketing an urgent care practice. During our long association with many urgent care providers, we learned the best ways to market an urgent care practice, even amid all the hurdles.

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