Successful urgent care centers focus on one important metric that affects their bottom line: patient experience. Centers with low patient satisfaction rates struggle to be successful.
How do you measure patient experience?
Without knowing what constitutes good patient experience, you can end up wasting time and resources focusing on vanity metrics. In this article, we’ve eliminated the guesswork and provided five important factors you should measure to determine your urgent care’s patient experience.
1. Average Wait Times
Patients that visit urgent care...