3rd Pillar (Part 3): How Content Marketing Helps Practices Improve Their Brand's Online Presence
Healthcare content marketing in its essence is about creating and sharing valuable, relevant, and consistent health-related online materials such as blogs, articles, videos, infographics, and social media posts in order to attract and retain a clearly defined audience – your target patients – and ultimately drive profitable converting actions from them. Content being created and distributed under this marketing approach differ from the usual marketing content like the digital ad copies. That's because the former content type, unlike the latter one, doesn't explicitly pitch for products or services, rather provide relevant and useful content to your audience (patients) to help them solve their issues. Oftentimes, they contain a smartly interwoven call-to-action (CTA) for encouraging users to take a desired converting action. According to Joe Hage, owner of Medical Devices Group, who was speaking at the Content Marketing World Health Summit, content marketing boils down to three things:
- Determining a strategy that enables customers to find you
- Being engaging once they do find you
- Finding a way to entice them to share information with you
Increases brand awarenessContent marketing can help in increasing your brand's awareness among your patients. As most (77%, according to Google) of the healthcare inquiries today begin on a search engine, you can create search-friendly and user-friendly content that are relevant and useful to your patients to attract and retain their attention. Regularly publishing educative content and letting them reach your audience through proper networking channels, such as SEO, social media, guest posting, etc., establish credibility for your brand on the web. This improves your chances of getting found by patients every time they search for a related topic.
Influences your patients' decision makingPeople start recognizing your brand after having interacted with it frequently. Over time, they start giving preference to the contents of your brand (every time they search for a topic). If you keep your content scientifically accurate, valuable, and relevant, you start influencing your prospective patients' decision making. If your patients start trusting the information your brand is providing, chances are high they'll consider you as the top priority before booking an appointment, whenever the need arises.
Boosts your website's organic rankingsContent marketing is one of the most essential components of a robust online presence for your practice. With regular quality content, you can improve your website's search rankings and overall web reputation. The quality of your content is decided on the basis of two things: relevancy for users, and search engine friendliness. This means that while preparing your content, you should include information that can solve users' problems, and focus on including the most relevant keywords and relevant links (to relevant blogs and reports with deeper study material on the topic) to make it easy for search engines to find it in the first place. Also, with Google ready to launch its mobile-first index, you must also optimize your content (text, images, or videos) for mobile-friendliness. Optimizing your content for mobile-viewing makes it more search-friendly and helps you rank even better as almost 60% (and growing) of patients now use mobile devices for healthcare inquiries, according to Google. Read about the important qualities of a mobile-optimized content. Note: Mobile-first index means that your overall search ranking on any device (desktop or mobile devices) will be decided by your performance on mobile devices.
Builds brand advocatesThe biggest benefit content marketing provides is helping you build a group of patients on whom your brand has a good influence. These patients who keep taking reference from your site's content on a regular basis for finding solutions, create an affinity and trust for your brand. The more your content will have an influence on patients, the more they'll talk about it, and share it with them on social media apps and sites, and keep referring you for any future needs. This group of referring patients can be called your brand advocates. Note: increased liking and sharing of your content boost your search rankings too.
Ahava Leibtag, Principal, Ava Media GroupAccording to Ahava Leitbag, the best healthcare content marketing strategy is one that focuses on providing patients' with the most relevant and problem-solving pieces of information. She also insists on the need of using narratives of patients to tell your story in a relatable way. Here are the takeaways:
- Keep only the positive content on your site; that talks about health and wellness, and not about illness. This creates an environment of trust. You can also link your blogs to health-related online apps, such as calorie-burner tools, BMI counters, nutritional guides, etc., to make it more interactive for your patients.
- Check if your content contains words like 'complex', 'state-of-the-art', 'advanced', and 'world class'. Avoid them, as they don't mean anything to your patients.
- Check if the distinction between content type (blog posts, articles, ebooks, videos, podcasts, etc.), and content delivery (websites, blog posts, social media posts, etc.) is properly made and being followed. It will ensure that the content are being delivered in proper packaging according to the nature of delivery platforms.
Margaret Coughlin, Senior VP, Chief Marketing and Communications Officer, Boston's Children's HospitalMargaret insists on a more collaborative marketer-physician relationship. According to her, the way to craft consistent and most relevant content (that can engage audiences and guide them through their decision journey) is to take inputs from the internal resources – the physicians. Below are the takeaways for healthcare providers:
- Engage with the content writers or creators in your healthcare marketing team and nurture relationships with them. Help them in identifying the different sets of constituents to whom the prepared content will appeal, and let them share the content with them. Also, facilitate your patients to share their stories on social media.
- Help the content strategists segment your audience (patients) group according to the consideration phase of their decision journey. This will help content marketers focus on creating the most valuable content resources for each group of patients. This will ensure better results too for each piece of the content.
- Be ready to spend a little extra for creating content in other (expensive) formats, such as videos. Videos drive a major portion of the internet traffic, and are set to occupy 70-80% of the total web traffic by the mid of this year itself. For better targeting, focus on long tail keywords for these contents.
Scott Linabarger, Director, Digital Marketing, Cleveland ClinicScott has a more foundational approach towards content marketing for healthcare: engaging an audience, establishing creativity, and optimizing ROI. Find more below:
- With almost 80% of patients using search engines for healthcare inquiries, you should know who among them are your target audience. The best way to know that is to include information on all services you offer. Meanwhile, don't forget to optimize your content with service relevant keywords. Done properly, this will automatically tell the search engine to guide your relevant audience towards your site.
- Like Margaret Coughlin, Scott also advocates for facilitating recruitment of and collaboration and communication between in-house experts and content creators. A collaboration of this kind will ensure not only the best quality, but also the consistency/accuracy of your healthcare messaging.