Patient reviews and feedback plays an important role in patient acquisition and retention. In fact, 93.5% of patient complaints come from miscommunication, and every complaint reduces your chances of acquiring or retaining patients.
That’s why it’s important to respond to all patient feedback and reviews so that your prospective patients can see that you truly care for your patients. However, many healthcare providers don’t know how to respond to their patient reviews. We've discussed discuss how to respond to positive and negative reviews for your healthcare practice in a HIPAA-compliant manner.