“Is the user experience (UX) finally fully integrated into the digital marketing mix?”

This question seems simple, but it’s actually quite provocative. Mostly because it begs a follow-up question: “Should it be?”

Change is the one constant for a digital marketing agency, and digital marketing tools and techniques seem to change like the weather. This causes a natural tension between old-guard techniques (which could be less than a year old) and innovations that leverage the latest tools of the trade (which seem to strike...

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