Why You Need a HIPAA-Compliant Website for Your Practice

In healthcare, protecting patient information is paramount. This is why the Health Insurance Portability and Accountability Act (HIPAA) was established. HIPAA sets the standard for protecting sensitive patient data, and it's crucial that healthcare providers comply with its regulations. One area that often goes overlooked is a healthcare provider's website.

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Service Recovery in Healthcare: How to Get It Started for Your Practice

Customer service is non-negotiable for increasing and maintaining satisfaction and brand loyalty across all industries. With time, this trend has spread to the healthcare industry, and patients expect excellent service and experience at every stage of their care journey. As the services they receive and their overall experience with a healthcare provider sets the ‘trust factor’ and determine if they will return to your practice in the future and will recommend your practice to others. So let's learn how to keep up with patients' expectations and give them a hassle-free experience by using service recovery in healthcare for your clinic or hospital.

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Digital Patient Engagement Platform: All You Need to Know

The need for patients to stay digitally engaged with their healthcare providers is on the rise now more than ever. Patients want to have control over their own care wherever they can, and the new digital world makes this possible. With patients already exploring their healthcare options entirely online, it is important for providers to have a strong and holistic digital presence with a digital patient engagement platform.

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