Customer service is non-negotiable for increasing and maintaining satisfaction and brand loyalty across all industries. With time, this trend has spread to the healthcare industry, and patients expect excellent service and experience at every stage of their care journey. As the services they receive and their overall experience with a healthcare provider sets the ‘trust factor’ and determine if they will return to your practice in the future and will recommend your practice to others. So let's learn how to keep up with patients' expectations and give them a hassle-free experience by using service recovery in healthcare for your clinic or hospital.
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The demand for senior assisted living has been rising steadily over the years, and with 10,000 baby boomers turning 65 each day for the next decade or so, more seniors have been evaluating their living options for when they need assistance to care for themselves.
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Local SEO for healthcare providers is the key to driving more patients to your practice by improving your medical website’s visibility and ranking higher in local search results.
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A SWOT analysis is a simple tool that you can use for self-assessing your healthcare practice’s internal strengths and weaknesses, along with external opportunities and threats. When done at least twice a year, SWOT analysis can help your team discover any key issues to update your healthcare marketing strategies and tactics for better overall ROI.
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The need for patients to stay digitally engaged with their healthcare providers is on the rise now more than ever. Patients want to have control over their own care wherever they can, and the new digital world makes this possible. With patients already exploring their healthcare options entirely online, it is important for providers to have a strong and holistic digital presence with a digital patient engagement platform.
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