GMR Web Team
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Are All Your Satisfied Urgent Care Patients Your Promoters?

Even if most of your urgent care patients are satisfied with your services, you need more than just their verbal approval to grow your patient base. With every passive patient (who is satisfied but chooses to keep silent about their experience), you are likely to lose out on one valuable referral for your practice.

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In this report, you will learn how to :

  • Reach out to passive patients and turn them into your loyal promoters
  • Identify detractors (unhappy patients) and resolve their concerns without losing them to competitors
  • Track key trend drivers such as wait-time and bedside manner and their effect on patient sentiments
  • Consistently evaluate patient satisfaction levels, especially among happy and satisfied patients.

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