According to a recent study, about 82% of Americans read online reviews to evaluate physicians. Online reputation management for physicians has a vital role to play in expanding your patient base. Why? Because these online reviews don’t just influence your website traffic, but also help you in strengthening the trust of new patients.
An effective online reputation management solution for physicians shouldn’t just monitor online reviews, but it should also help you gain more positive reviews consistently. This will ensure that your online reviews are a clear reflection of your actual patients’ satisfaction level.
Our reputation management tool provides you with a seamless and automated process to generate reviews. You can also see valuable feedback from your patients that will help you improve your practice. Along with this, you’ll also gain a deeper understanding of your patients’ sentiments, which are compiled into in-depth reports within your own personal dashboard.
Your reviews are often the first thing a patient will look for. They play a vital role in building a physician’s (or any healthcare provider) online reputation. Positive reviews not only improve your online ranking (search engines pay close attention to online reviews of physicians), but also help you build trust with potential new patients.
We’ll help your practice get genuine positive reviews from your happy patients and encourage them to share their great experiences online. This will help safeguard your medical practice's online credibility, especially from fake reviews.
As a doctor, if you get a few negative reviews, always respond to them. Craft a prompt response and apologize for the problem, while committing to resolve it constructively. Remember not to place blame on the reviewer and be as positive as possible in your response.
To aid you in this situation, our healthcare reputation management tool immediately alerts the practice manager of any negative review as soon as it is posted. This allows the practice managers to quickly respond to patients’ concerns; thus, improving the chances of recovering unhappy patients.
Moreover, you don't just get an opportunity to turn your unhappy patients into loyal patients, but you also impress potential patients with your commitment to customer service.
We at GMR are always happy to help doctors in need of reputation management. We believe in the power of online reviews especially since Google (and other search engines) incorporate these into search results.
Whether you are a single provider or have a multi-location medical practice group, you can easily measure patient satisfaction and view trends by locations and physicians to improve your patient care. This will provide you with insights into your practice and quality of care. You will be able to find areas of improvement in your medical practice and help it achieve a stellar online reputation.